Operations Lead

The job

Our CEO sells and builds product. We need someone to turn what he signs into operations that actually run.

Every new partner agreement means onboarding, service levels, compliance with their requirements, invoicing and reporting. Right now all of that lands back on the CEO’s desk after the deal closes. You’d own it instead.

There is no playbook. You’d be writing it.

What you’d own

Partner onboarding, from signed agreement to live Service levels, for partners and for families The KPI pack, weekly for the team and monthly for our advisors Partner invoicing and weekly rate files Partner compliance, working directly with their teams Our multi-state licensure calendar Back office and vendor management Supporting our consumer product, including being the internal owner when we turn on paid acquisition

How you’d be measured

New partner from signed agreement to live Service levels met across every partner Monthly close, invoicing and back office Licensure filings on schedule: Compliance items past due Consumer funnel, inquiry to first visit

What we’re looking for

You’ve built something from nothing at a company under fifty people. No team, no tooling, no playbook handed over. You’ve owned client or partner delivery with service levels you were personally accountable for. You build the reporting instead of asking someone else for it. You’re comfortable in regulated, multi-state operations, or you’ll learn it fast and own the calendar. Healthcare experience is a plus, not a requirement.

Logistics

Our Mountain View office, four-five days a week. 

This role grows. Head of Operations, VP or COO.